Troubleshooting Common Issues

Solutions to the most common issues you might encounter when setting up and using Nova plugins.

License Activation Fails

“License verification failed”

  • Check your key: Make sure you copied the full key including the prefix, with no extra spaces
  • Activate your site first: On novaheaven.io, Divine Keys, make sure you added your site URL to the product before trying to activate in WordPress
  • URL mismatch: The URL you activated on novaheaven.io must exactly match your WordPress site URL (including https:// and www if applicable). Check Settings → General in WordPress.
  • Outbound requests blocked: Some hosts block outbound HTTPS requests from WordPress. Ask your host to whitelist lic.novaheaven.io

“Nova Core is required”

Every Nova plugin needs Nova Core active. Install and activate Nova Core before activating any other Nova plugin.

Scan Issues

Scan stops or times out

  • PHP time limit: Deep scans on large sites may exceed your server time limit. Try a Quick or Standard scan first, or ask your host to increase the PHP time limit to 300 seconds.
  • Memory limit: The N-Dimensional Engine requires adequate memory. A minimum of 128MB is recommended; 256MB is ideal. Check your php.ini or ask your host.

NDE shows “Inactive”

The NDE needs to initialize on first run. This happens automatically when Nova Core verifies your license. If the engine stays inactive:

  1. Go to Nova Core → Divine Keys and click Refresh
  2. Wait 60 seconds, then reload the Nova Scan dashboard
  3. If still inactive, check that your license is active and your site is activated for Nova Scan

Performance Issues

Admin pages load slowly

  • Large result sets: If you have thousands of scan results, the Results tab may take a moment to load. This is normal for the first load.
  • Object cache: If you have Redis or Memcached available, enable object caching in Hyper Nova for faster admin page loads.

Update Issues

“Download failed” when updating

  • Ensure Nova Core is active and your license is verified
  • Check that your server can reach dist.novaheaven.io over HTTPS
  • Try clicking Refresh on the Divine Keys page, then retry the update

Still Need Help?

If none of the above solutions resolve your issue:

  • Check the FAQ for additional answers
  • Contact us with your site URL, Nova Core version, and a description of the issue
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